Refund policy

Return Policy

1. General Provisions

This Return Policy defines the rules for withdrawal from a contract, refunds, and complaints regarding digital products offered by Samplera, hereinafter referred to as the “Seller”.

The store sells databases in electronic form (digital files available for download online), hereinafter referred to as the “Product”.

2. Nature of the Product

The Products offered are digital content not supplied on a tangible medium.

Products are delivered via:

  • providing a download link,

  • sending the file electronically,

  • granting access to a customer panel.

3. Right of Withdrawal (Consumer)

The consumer has the right to withdraw from a distance contract within 14 days of its conclusion, without providing a reason.

In accordance with Article 38 of the Consumer Rights Act, the right of withdrawal does not apply if:

  • the delivery of digital content has begun with the consumer’s explicit consent before the withdrawal period expires,

  • the consumer has been informed about the loss of the right of withdrawal,

  • the consumer has acknowledged this.

By placing an order, the Customer agrees to the immediate commencement of order fulfillment and acknowledges the loss of the right of withdrawal once the Product has been delivered.

4. Refunds in Case of Technical Issues

In the event of:

  • inability to download the file,

  • a corrupted file,

  • the file not matching the product description,

the Customer has the right to file a complaint.

Complaints should be submitted via email to: wojtarowicz.business@gmail.com within 14 days of discovering the issue.

The complaint should include:

  • order details,

  • description of the problem,

  • screenshots (if applicable).

The Seller will review the complaint within up to 14 business days.

5. Refunds

If a complaint is accepted, the Seller may:

  • provide a new, correct file,

  • provide an updated version of the database,

  • issue a full or partial refund.

Refunds will be made using the same payment method used by the Customer, unless agreed otherwise.

6. No Refund After Download

Due to the nature of the Product (digital content that can be copied), refunds are not possible after the file has been successfully downloaded, except in cases described in section 4 (technical defects or non-compliance with the agreement).

The Seller is not responsible for:

  • incompatibility of the Product with the Customer’s software if technical requirements were specified in the description,

  • lack of expected business results from using the database.